Ordering and payment
How do I place an order?
Add the products you want to your cart and go to checkout. Fill in your details, choose a payment method and complete your order. You will receive an order confirmation by email.
Which payment methods can I use?
You can see all available payment methods at checkout. Payments are processed securely through Shopify. See our Payment Policy for more information.
Are your prices including VAT?
Yes, all prices are in euros and include VAT (BTW).
Shipping
What are the shipping costs?
Orders under €55 cost €6.95 to ship. Orders of €55 or more are shipped free of charge within the Netherlands.
How long does delivery take?
Orders are processed within 1–3 working days. Delivery usually takes 7–15 working days after that, depending on the product. Read more in our Shipping Policy.
Why did my order arrive in several packages?
Our products ship from different warehouses, so products from one order can arrive separately. You only pay shipping once.
How can I track my order?
As soon as your order ships, you will receive an email with a tracking link. See Track Your Order.
Returns
Can I return a product?
Yes, you have 14 days after receiving your order to cancel without giving a reason. Email us first so we can give you the return address. Read more about your Right of Withdrawal and our Return and Refund Policy.
My product is damaged or not what I ordered. What now?
Email us within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, at no cost to you.
Contact
How can I reach you?
Email us at timgjaltbouma@gmail.com. We usually reply within 1–2 working days.